The company and the bill type listed, so why can't I find my bill? This could happen for any number of reasons:

• First, be sure you selected the proper company and bill type.
  
  
• For simple text fields like names or locations, try reducing your search criteria. Entering "smith" will find any name with that name in it such as John Smith or Mary Smithfield.
  
  
• If you are searching by a field marked with the cross character (†), be sure to type the information exactly as it appears on your bill.
  
  
• For account or invoice numbers or other similar types of numbers, don't enter spaces or dashes.
  
  
• The bill has been paid and removed.
  
  
• Caution: The fact that your bill does not show here does not conclusively mean you don't owe it, nor does it relieve your payment obligation. It's absence may be the result of an error. Contact the company directly for additional information.

I paid my bill. Why does it still show here? If you paid your bill here, it should no longer appear. Here are some other possibilities:

• If you paid your bill by any means other than here (mail, in person, etc.), we have not yet received notification of payment from the company. How often they do so is entirely up to them.
  
  
• Be sure you are reviewing the proper bill type.
  
  
• Many bill types are issued periodically and look alike. Compare all of the information on our bill with the one you think was paid.

What is an eCheck? Payment by electronic check (eCheck) was enabled by the new Twenty-First Century banking regulations known as Check 21. It functions just like a paper check, but is simpler and faster. Anyone with sufficient funds in their account can use it - enrollment is not required, but as always, monitor your account balance: an electronic check can be returned for insufficient funds (bounce) just like a paper check.

Why does the bill disappear from the list when I click the button to add it to the cart? The bill is moved to your cart to protect you from paying it twice. To see the bill and complete payment, click the View Cart button.

Questions frequently asked by business officials

We have many departments that generate bills. How much does it cost to add additional bill types? Nothing. Once enrolled, you can post as many bill types as needed without additional charges. You can even have a separate administrator in each department, each with jurisdiction over their own bills. When selecting the type of bill(s) to pay, your customers will see the entire list in one place.

Can we establish automatic recurring payments for our customers? Although convenient, we do not offer this as it would involve storing sensitive personal and financial information about your customers. No matter how secure any web site or database may be, we believe this still constitutes a risk to the privacy and security of your customers. As a more attractive alternative, your enrollment and the enrollment of other companies in your area will enhance convenience by offering one-stop bill payment to your customers without compromise.  

How do we enroll our company? Click here to learn why and how to begin offering this convenience to your customers.